FaroLog InVENDORS → ACCOUNTABILITY
Vendors held to their word
Faro tracks every service request, reminds vendors before deadlines, and escalates when they miss SLAs.
SLA starts automatically
When a service request is assigned, the clock starts. No manual tracking needed.
Automatic reminders
Vendors get reminders at 50%, 75%, and 90% of SLA time. No more chasing.
Escalation when needed
If a vendor misses the deadline, management is automatically notified with full context.
Incident Created
INC-0047 • Just now
Elevator B repair needed
Grinding noise reported by multiple residents
Priority-based SLAs
EMERGENCY = 4h, URGENT = 24h, STANDARD = 72h. Customizable per vendor and type.
Vendor scorecards
Track each vendor's SLA compliance over time. Data-driven vendor decisions.
Complete audit trail
Every reminder, escalation, and resolution logged. Documentation for disputes.
SLA starts automatically
When a service request is assigned, the clock starts. No manual tracking needed.
Automatic reminders
Vendors get reminders at 50%, 75%, and 90% of SLA time. No more chasing.
Escalation when needed
If a vendor misses the deadline, management is automatically notified with full context.
Priority-based SLAs
EMERGENCY = 4h, URGENT = 24h, STANDARD = 72h. Customizable per vendor and type.
Vendor scorecards
Track each vendor's SLA compliance over time. Data-driven vendor decisions.
Complete audit trail
Every reminder, escalation, and resolution logged. Documentation for disputes.
How SLA tracking works
Request assigned
When a vendor is assigned, SLA timer starts based on priority
Auto-reminders
Vendor gets reminders at 50%, 75%, 90% of SLA time
Escalation
If SLA is breached, management is notified automatically
Resolution
SLA compliance tracked, vendor scorecard updated
Configurable SLA rules
EMERGENCY
4 hours
Water leak, fire, security breach, power outage
URGENT
24 hours
HVAC failure, elevator stuck, major plumbing
STANDARD
72 hours
Routine maintenance, cosmetic repairs, requests
All SLA times are fully configurable per request type and vendor
Vendor accountability, data-driven
Metro HVAC Services - Vendor Scorecard
Last 90 days performance
32
Total Requests
30
Within SLA
2
SLA Breached
12h
Avg Response
Comparison: Industry average is 78% SLA compliance
The results speak for themselves
faster vendor response
SLA compliance rate
saved on escalations
Everything vendors respond to
Watch vendor accountability in action