FaroLog InVENDORS → ACCOUNTABILITY
Vendors held to their word
Faro tracks every service request, reminds vendors before deadlines, and escalates when they miss SLAs.
SLA starts automatically
When an incident is created and assigned, the clock starts. No manual tracking needed.
Automatic reminders
Vendors get reminders at 50%, 75%, and 90% of SLA time. No more chasing.
Escalation when needed
If a vendor misses the deadline, the board is automatically notified with full context.
Incident Created
INC-0047 • Just now
Elevator B repair needed
Grinding noise reported by multiple residents
Priority-based SLAs
HIGH = 24h, MEDIUM = 72h, LOW = 1 week. Customizable per category and vendor.
Vendor scorecards
Track each vendor's SLA compliance over time. Data-driven vendor decisions.
Complete audit trail
Every reminder, escalation, and resolution logged. Documentation for disputes.
SLA starts automatically
When an incident is created and assigned, the clock starts. No manual tracking needed.
Automatic reminders
Vendors get reminders at 50%, 75%, and 90% of SLA time. No more chasing.
Escalation when needed
If a vendor misses the deadline, the board is automatically notified with full context.
Priority-based SLAs
HIGH = 24h, MEDIUM = 72h, LOW = 1 week. Customizable per category and vendor.
Vendor scorecards
Track each vendor's SLA compliance over time. Data-driven vendor decisions.
Complete audit trail
Every reminder, escalation, and resolution logged. Documentation for disputes.
How SLA tracking works
Incident assigned
When a vendor is assigned, SLA timer starts based on priority
Auto-reminders
Vendor gets reminders at 50%, 75%, 90% of SLA time
Escalation
If SLA is breached, board is notified automatically
Resolution
SLA compliance tracked, vendor scorecard updated
Configurable SLA rules
HIGH Priority
24 hours
Elevator stuck, water leak, security breach
MEDIUM Priority
72 hours
AC issues, plumbing, electrical
LOW Priority
7 days
Paint touch-up, landscaping, furniture
All SLA times are fully configurable per category and vendor
Vendor accountability, data-driven
TechFix PR - Vendor Scorecard
Last 90 days performance
25
Total Incidents
23
Within SLA
2
SLA Breached
18h
Avg Resolution
Comparison: Industry average is 78% SLA compliance
The results speak for themselves
saved per year
faster vendor response
escalations prevented
Everything vendors respond to
Watch vendor accountability in action