FaroLog InCALL → ACTION
A phone call becomes tracked work
Residents call. Faro answers, understands the issue, and logs it as tracked work — while the conversation is still happening.
24/7 phone coverage
Faro answers calls any time — nights, weekends, holidays. No voicemail, no missed reports.
Bilingual by default
Speaks and understands both English and Spanish. No awkward transfers, no language barriers.
Issues logged during the call
Faro can create the incident while the conversation is still happening. No one needs to type anything.
Incoming Call
Faro Voice AI • Auto-answer
Sofia Martinez
Unit 102 • (787) 555-0148
Resident verified
Intent detection
Knows if it's an incident, a question, a complaint, or a maintenance request. Routes accordingly.
Caller verification
Matches phone numbers to residents. Knows their unit, their history, their open issues.
Board stays in control
Every call creates a transcript and incident you can review. AI acts, you approve.
24/7 phone coverage
Faro answers calls any time — nights, weekends, holidays. No voicemail, no missed reports.
Bilingual by default
Speaks and understands both English and Spanish. No awkward transfers, no language barriers.
Issues logged during the call
Faro can create the incident while the conversation is still happening. No one needs to type anything.
Intent detection
Knows if it's an incident, a question, a complaint, or a maintenance request. Routes accordingly.
Caller verification
Matches phone numbers to residents. Knows their unit, their history, their open issues.
Board stays in control
Every call creates a transcript and incident you can review. AI acts, you approve.
How it works
Resident calls your building number
Faro answers in their language, asks the right follow-up questions, and records the full conversation.
AI extracts intent and details
Category, priority, location, urgency — all detected from natural conversation. No menus, no prompts.
Incident created, people notified
A tracked incident appears in your dashboard with transcript and next steps. Summary and full transcript are saved after the call.
What voice AI changes
phone coverage
incident creation during call
call gets a transcript
Everything the phone line handles
Call the demo line. Hear Faro handle a real report.